Return & Refund

If you are not completely satisfied with your purchase, you can easily return it within 30 days and receive a refund. You can submit a return request on your order page by following the instructions below. We will do our best to accommodate your request. Please be sure to contact us via email (departmentsstores8@gmail.com) first.

Return and Exchange Conditions
Returned items must be in their original packaging.

We do not accept returns of any unauthorized manufactured items.

Items must be returned within 30 days of receipt.

All products must be in perfect condition, unopened, unused, and in their original packaging, in the same condition as when they were delivered to you. Additionally, a purchase receipt or other proof of purchase is required.

Customers must select a shipping method that allows tracking information when returning or exchanging items.

Non-returnable items: Sale items and items damaged/lost due to consumer reasons are not eligible for return or exchange.

Exchanges
Returning existing items and then repurchasing the items you need after the return is accepted is the fastest way to ensure you get the items you want.

General Return Process

Step 1: Please contact our customer support representative (email: departmentsstores8@gmail.com) to resolve any questions you may have and explain the purpose of your return.

Step 2: Our customer service representative will provide you with return instructions and confirm the return address.

Step 3: Ship the item back to the designated return address, ensuring it is securely packed. Please pack your item properly and retain all necessary shipping documents.

Policy
Unauthorized returns will not be permitted.

Items must be returned within 30 days of receipt. All items must be in their original packaging, unused, and in the same condition as when they were delivered to you. You will also need to provide a receipt or other proof of purchase. For returns and exchanges, customers must use a tracking-enabled shipping method.

Refund
After receiving and verifying your return, we will notify you whether your refund request has been approved. If approved, the refund will be credited to your original payment account within 2-3 business days.

If you have not received your refund within 2-3 business days, please check your account again. Refunds may take some time to arrive. If you have completed all the above steps but still haven't received your refund, please contact us: departmentsstores8@gmail.com

Costs: Refunds for international returns will have return processing fees deducted. For items returned via your chosen return method, refunds will only be processed after the items arrive at our warehouse; if your items are lost in transit, you will need to file a dispute with the carrier. If your order exceeds the customs duty-free allowance, you may be required to pay import duties and taxes.

Order Cancellation: We can cancel your order if you contact us promptly after purchase. If your payment has been completed but the package has not yet been shipped, you can cancel your order before the goods arrive and we will provide a full refund.

Once the package is shipped, the order cannot be cancelled.

If you need any further assistance or have any questions about our return policy, please feel free to contact our customer service staff. We are happy to assist you and answer any questions you may have.

Thank you again for your trust and support.